Last Updated: 27 August 2025

1. Where do we ship from?  
All SHOWSUN products are manufactured in China and dispatched directly from our factory or nearest fulfillment center.

2. Lead Time & Delivery Estimates  
• Most destinations: 4–6 weeks from order date  
• Europe: 8–10 weeks  
These are estimates only. Warehouse or carrier capacity may occasionally extend the timeframe. If your order cannot be delivered within 90 days, we will:  
a) notify you;  
b) automatically cancel the order; and  
c) issue a full refund.

3. Rush Orders / Event Deadlines  
We cannot guarantee delivery by any specific date. Please place your order well in advance of critical deadlines. Orders in transit cannot be refunded; they must first be returned to us for refund processing.

4. Shipping Cost  
Standard worldwide shipping is FREE on every order.  
Need it faster? Contact us before checkout for a quote on express options.

5. Shipping Address  
• Double-check your address before submitting the order.  
• SHOWSUN is not liable for lost or mis-delivered packages caused by incorrect addresses.  
• Address changes after dispatch incur a carrier re-routing fee. We will invoice you the exact amount charged by the carrier.

6. Lost, Stolen, or Mis-delivered Packages  
• Signature service is available upon request.  
• If tracking shows “delivered” but you cannot locate the parcel:  
  – Allow one additional business day; most parcels appear the next day.  
  – If still missing, you must open a trace/claim with the carrier within 7 days of the delivery scan. SHOWSUN requires a copy of the completed trace before issuing a replacement or refund.  
• Items damaged or lost in transit will be replaced at no extra cost once the carrier confirms the loss.

7. Failed Delivery / Return to Sender  
Carriers typically attempt delivery once. If no one is available, the parcel may be held locally for pickup or returned to us. In either case:  
• Any return-shipping fee charged to SHOWSUN will be invoiced to you before we resend.  
• If you choose to cancel instead, a 30 % restocking fee will be deducted from the refund to cover outbound and return shipping.

8. Destination-Specific Details  
United States & Canada  
• UPS door-to-door, 20–30 days (US) / 28–40 days (CA)  
• Import duties & taxes prepaid by SHOWSUN.

Australia  
• China Post Air Parcel: 25–50 days  
• EMS upgrade: 5–20 days + handling  
• Some made-to-order items may require up to 12 weeks.

Europe (UK, DE, FR, IT, ES, NL, BE, AT, DK, SE, CH, etc.)  
• Royal Mail or UPS door-to-door, 28–60 days  
• Import duties & taxes prepaid by SHOWSUN for standard shipping channels.  
• To avoid unexpected duties, always choose the standard shipping option for GB, BE, PL, ES, DE, LU, AT, SE, HU.

UAE, Bahrain, Kuwait  
• China–Middle East air/sea line: 10–35 days.

Russia  
• China–Russia Special Line: 10–30 days.

If your country is not listed, email us for a custom quote.

9. Import Duties, VAT & Customs  
Most parcels clear customs without additional charges. Should customs request paperwork, we will cooperate with you to provide it. Any eventual import duties, taxes, or brokerage fees are the buyer’s responsibility unless explicitly stated otherwise.

10. Handling Time  
• Standard items: 1–10 business days.  
• Customized or special-order items: add 3–4 business days.

11. Countries & Regions We Do NOT Ship To  
Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Georgia, India, Iraq, Jordan, Kuwait, Nepal, Oman, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Yemen, all African countries, all South American countries, and certain Pacific islands.  
If you reside in any of these locations and still wish to purchase, contact us at service@showsunlighting.com for a manual freight quotation.

12. Contact SHOWSUN  
Phone / WhatsApp: +86-15876028948  
Email: service@showsunlighting.com  

Thank you for choosing SHOWSUN!

Last Updated: 27 August 2025

1. 30-Day Satisfaction Guarantee  
SHOWSUN wants you to love every light you buy. If you are not completely satisfied, you may return most new, unused items within 30 calendar days of delivery for a full refund or exchange.

2. Items That Cannot Be Returned  
• Custom-made, customised, or made-to-order products  
• Clearance / final-sale items (clearly marked “non-returnable”)  
• Gift cards  
If you are unsure whether your item qualifies, email service@showsunlighting.com with your order number and product details before shipping anything back.

3. How to Start a Return  
Step 1 – Contact Us  
Within 30 days of delivery, email service@showsunlighting.com or WhatsApp +86-15876028948 with:  
• Your order number  
• Reason for return & clear photos (if damaged/defective)  
Step 2 – Receive Authorisation  
We will reply within 1 business day with an RMA (Return Merchandise Authorisation) number and the return address.  
Step 3 – Ship the Item Back  
• Pack the product in its original carton with all accessories and documentation.  
• Clearly write the RMA number on the outside of the box.  
• Use a trackable shipping method and insure the parcel; SHOWSUN is not responsible for packages lost in transit to us.  
Return shipping costs are borne by the customer unless the return is due to our error (wrong, defective, or damaged item).

4. Inspection & Processing  
Once we receive and inspect the return we will notify you by email. Approved refunds are processed to the original payment method within 7 business days. Depending on your bank, the credit may take an additional 3-10 business days to appear.

5. Partial or Prorated Refunds  
We reserve the right to offer a partial refund if:  
• The item shows signs of use beyond normal inspection.  
• Original packaging is missing or damaged.  
• Any non-returnable parts are removed.

6. Exchanges  
Need a different size, colour, or style? Follow the same return process and indicate you would like an exchange. We will reserve the new item once the original is in transit back to us.

7. Damaged, Defective, or Incorrect Items  
If you received a damaged, defective, or wrong product:  
• Report it within 7 days of delivery.  
• Include photos and a brief description.  
We will arrange a free replacement or full refund—including any return shipping costs—as quickly as possible.

8. Late or Missing Refunds  
If you haven’t received an expected refund after 14 business days:  
1. Check your bank account and credit-card statement.  
2. Contact your payment provider; processing times vary.  
3. If still unresolved, email service@showsunlighting.com with your order number and refund date for immediate assistance.

9. Warranty Returns & Repairs Beyond 30 Days  
Every SHOWSUN light comes with a 2-year warranty against manufacturing defects. If a problem arises after the 30-day return window, email service@showsunlighting.com with your order details and photos. We may offer replacement parts, repair, or a discounted replacement unit at our discretion.

10. Gifts  
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. Otherwise, the refund will be issued to the original purchaser.

11. Restocking Fee  
Standard returns are free of restocking fees. However, we reserve the right to apply a 15 % restocking fee for bulk or commercial orders returned without original packaging or after excessive handling.

12. Contact SHOWSUN Customer Care  
Email: service@showsunlighting.com  
WhatsApp / Phone: +86-15876028948  
Hours: Monday–Friday 09:00–18:00 (GMT+8)

Thank you for choosing SHOWSUN. We are committed to making every lighting experience simple, safe, and satisfying.