We just finished installing the lamp in our new double-height living room, and the whole process was so worry-free! The logistics were fantastic—they used multiple layers of foam and a hard carton for packaging, and none of the lamp parts were damaged when we unpacked it. The scheduled delivery time was also super punctual, and the delivery guy even helped carry it to the living room so we didn’t have to lift a finger. Before installation, we had no experience and asked a lot about size adaptation and installation details, but the customer service replied instantly and even sent a detailed installation diagram—even the installer said, “This customer service is really professional.” The quality was even more surprising when we unpacked it: the crystals feel heavy in the hand, with no impurities when light passes through, and the metal lamp frame is smooth to the touch with no burrs—great attention to detail. Now that the lamp is on, the double-height living room finally has a focal point, and the “emptiness” we worried about is gone. The light and shadow from the 36 lamps spread across the walls and floor, even better than we expected! It’s our first time installing such an expensive lamp, and from logistics to customer service to quality, everything was reassuring—so far, it’s totally worth it～
