We offer a 30-day return policy, which means you can request a return within 30 days after receiving your item. All returns must have prior authorization and meet return requirements. Any return without authorization is not qualified for a refund.
Return Requirements:
- In brand new conditions.
- In their original box and packing materials.
- Consist of all parts and accessories received.
Return Procedure
- Please contact us first at service@showsunlighting.com to initiate a return, explaining the reasons.
- Please return the item to the address given by us after your return request is accepted.
- Please send us pictures of the inside and outside of the package before shipping out to approve it is in the original condition.
- Please use the same logistics we used to send you the product to return the item.
- Please give us tracking number after the item is shipped out.
Note:
If the return is due to manufacturing defect or shipping damage, please send photos or videos to us for verification within 48 hours, we will cover the return shipping cost in this case. However, if the return is due to customer's reason, for example: don't like the product, change his/ her mind, order the wrong size etc, you need pay for the return shipping cost and any other fees caused by return. And the shipping cost we paid for delivering the item to you will also be deducted from the refund.
Return Shipping Address
4th Floor, Building A, No 1, Tongfu South Road, Guzhen Town, Zhongshan City, Guangdong Province, China 528421
Refund
Once the returned item is received, it will be inspected. If the item is in its original package, unused, undamaged, no part or accessory is missing, the refund will be processed in 1-3 business days at the same payment method as the original route. We will send you a confirmation email once the refund is completed. Generally you will receive the refund in 3-7 business days. If you don't receive the refund after 7 business days, please check with your bank or credit card company.
Conditions Unqualified for Refund
We will not be able to provide a refund for any of the following reasons.
- Returned item is damaged.
- Returned item has missing part.
- Returned item has scratch or other quality issues.
To avoid these issues, please ensure the safety of package and use good reliable logistic company when you return the item.
Non-returnable Items
Certain types of items cannot be returned, like installed items, on sale items, customized items, damaged items caused by customers.
Exchange of Goods
If you don't like the item received for your own reason and would like to exchange for another one, please follow the same conditions as our "return and refund policy", then buy a new item you love.
Damages and Issues
Please inspect your item upon reception. If there is any manufacturing issue or damage, please send photos or videos to us for verification within 48 hours. Either we send free replacement part to you or you request a return and refund.
